This two-day skills-based training course is intended to provide Credit Managers/Collection Managers, Credit Controllers/Officers, Debt Collectors, Debt Recovery Agents, or any other person responsible for, or involved with the collection of debts. Small Business Entrepreneurs with the skills and knowledge to operate and control an effective Debtors’ department in the business will also benefit from this course.
Attitudes and motivation:
Cultivating Positive Attitudes
The Keys To Collection Success
Knowing The Business
Habits That Enslave You
Goals of Communication
6 C’s of Communication
Projecting your Image
Risk in Collections
Defining the risk
Debtors who don’t, won’t or cannot pay
The Payment Cycle
The Collector’s Objective
Payment in full – on first contact
Reasons why accounts become overdue
Typology of Personality
Personal Style Inventory
Classification of Debtors
Collection Call Check list
Developing a Telephone Personality
Responsibility of Telephone Collector
Handling Promises and Commitments
Problems experienced and solutions
Closing the Call and Follow-up
In terms of the requirements of the National Qualification Framework as detailed by the South African Qualification Act, the course content is directed towards outcomes-based education. For this reason, delegates are consistently evaluated by the assignments submitted during the course to ensure that they have assimilated the subject to a satisfactory degree and will be able to perform the tasks taught. The full cost for the course is R6 900,00.
The course can be presented to companies for the benefit of their staff. Because of the required Skills Based content of the course, information presented is tailor made for the company for which the course is being presented.
Ideally, the course should be presented away from the normal working environment of the employees, thus eliminating interruptions and distraction from their daily workload. To facilitate interaction, the total number of delegates attending the course should not exceed 30.
Each delegate will be handed a full and comprehensive set of reference notes, as well as a computer disk containing he programs mentioned above. The notes, handouts and programs are copyrighted to PBS College.
Individual quotations will be given as the fee depends on the number of delegates attending the course. Costs and expenses are for the company for whom the course is being presented. These costs include the following:
The venue, which should preferably be away from the normal working environment of the delegates attending the course;
Duplication of workbooks;
Tea/coffee, refreshments and lunches;
Flip chart and pens;
Travelling and accommodation of the presenter of the course from Johannesburg.
This course is an outcomes-based course. Learners studying via distance learning submit assignments on which they are assessed. It is necessary to obtain at least 50% on every assignment to qualify for the Practical Collection Skills certificate.
In-house the learners are assessed during the two days of the course and qualify on outcomes-based assessments for the Practical Collection Skills certificate
Christine Jordaan was born and raised in the Republic of South African. Christine initially obtained a B.A degree.
She studied and obtained the master’s Degrees in business leadership and Diploma in Credit Management and several other financial disciplines. She is a Fellows of the South African and African Institutes of Credit Management and the Principal of PBS College.
She has presented various public and in-house training courses throughout South Africa, Namibia and neighbouring countries, to several large corporations and Government Institutions. They are currently actively presenting courses (both face-to-face and correspondence) in the certificate in Credit Management of the Institute of Credit Management since 1981.
She has been contracted to present correspondence courses in Credit Management disciplines to UNISA and also lectured at UNISA summer schools. She has also act as guest lecturers at several colleges and universities in Credit Management and has facilitated and organised various seminars for large corporations.
She was appointed members of the National Credit Education Forum since 1997 and is a past director on the board of the Association of Debt Recovery Agents. She is presently the chairperson of the Institute of Credit Management (Africa).
She has lectured extensively since 1981.
Please complete the form below. If you have any questions please contact us on +27 11 781 9727 or firstname.lastname@example.org
Once we’ve received your application and your payment has cleared, we’ll send you a confirmation letter and course material, as well as any other relevent information.
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An exciting training course for all credit personnel
Either Class Based, or Self Study Assignments monthly Exams every 6 months