Business Communication

In-house or distance learning short course

What Delegates Will Learn

Effective communication can help to foster a good working relationship between you and your staff as well as you and your clients/customers, which in turn improve morale and efficiency.

All too often business is lost due to bad communication skills. This course will equip learners with the ability to communicate effectively.

The number of workbooks submitted by the student determines the duration of the course. Each workbook will be assessed and returned to the student, together with comments. No examination is written, and students will graduate on the average marks attained for workbooks submitted.

Course Content

Introduction to life skills

Study methods
Left and right brain people

Public Relations

What is public relations?
How to better your public relations
How to master your communication
12 ways to lose customers

Reading and writing skills

Verbal communication
Systematic approach to writing
Grammar
Letter writing
Report writing

Body language

How body language impacts on verbal language

Small group communication

6 C’s of communication
Categories of communication
Brain storming

On registration and payment of the fees for a course the study notes will be forwarded to the learner. Learners study at their own pace – there is no fixed time limit for submission of workbooks.

The courses are “Outcomes Based”. Students are required to complete a workbook at the end of each module, and to submit it to the college for assessment. On obtaining a minimum of 50% average for ALL workbooks, the learner will be awarded the college’s Certificate in Business Communication/p>

Course Fees

The all-inclusive cost for this course are as follows:

Business communication R6 900,00

Once the learner has registered and paid the prescribed fee, course notes will be sent electronically.

Distance learning

The course content is directed towards outcomes-based education. For this reason, delegates are consistently evaluated by workbooks submitted during the course to ensure that they have assimilated the subject to a satisfactory degree and will be able to perform the tasks taught.

In-house Presentation

The course can be presented to companies for the benefit of their staff. Because of the required Skills Based content of the course, information presented is tailor made for the company for which the course is being presented.

Ideally, the course should be presented away from the normal working environment of the employees, thus eliminating interruptions and distraction from their daily workload. To facilitate interaction, the total number of delegates attending the course should not exceed 30.

Each delegate will be handed a full and comprehensive set of reference notes. The study material is copyrighted to PBS College.

In-House Fees

Individual quotations will be given as the fee depends on the number of delegates attending the course. Costs and expenses are for the company for whom the course is being presented. These costs include the following:
The venue, which should preferably be away from the normal working environment of the delegates attending the course;
Tea/coffee, refreshments and lunches (if required);
Flip chart and pens;
Travelling and accommodation of the presenter of the course if presented outside Gauteng.

Time and duration

This course is an outcomes-based course. Learners studying via distance learning submit workbooks on which they are assessed. It is necessary to obtain at least 50% on every workbook to qualify for the Business Communication certificate.

In-house the learners are assessed during the two days of the course and qualify on outcomes-based assessments for the Business Communication certificate

Course facilitator

Christine Jordaan was born and raised in the Republic of South African. Christine initially obtained a B.A degree.

She studied and obtained the master’s Degrees in business leadership and Diploma in Credit Management and several other financial disciplines. She is a Fellows of the South African and African Institutes of Credit Management and the Principal of PBS College.

She has presented various public and in-house training courses throughout South Africa, Namibia and neighbouring countries, to several large corporations and Government Institutions. They are currently actively presenting courses (both face-to-face and correspondence) in the certificate in Credit Management of the Institute of Credit Management since 1981.

She has presented various public and in-house training courses throughout South Africa, Namibia and neighbouring countries, to several large corporations and Government Institutions. They are currently actively presenting courses (both face-to-face and correspondence) in the certificate in Credit Management of the Institute of Credit Management since 1981.

She has been contracted to present correspondence courses in Credit Management disciplines to UNISA and also lectured at UNISA summer schools. She has also act as guest lecturers at several colleges and universities in Credit Management and has facilitated and organised various seminars for large corporations.

She was appointed members of the National Credit Education Forum since 1997 and is a past director on the board of the Association of Debt Recovery Agents. She is presently the chairperson of the Institute of Credit Management (Africa).

She has lectured extensively since 1981.