The objective of this course is to develop the awareness, knowledge, skills and attitudes of participants needed to deliver an effective professional message. The course is designed so that participants understand the theory of good communication prior to preparing and delivering a message within a simulated context. The course is divided between what good communication is, how to prepare an effective delivery of the message, and delivering your message so that you have a persuasive impact on your audience.
This course will greatly improve the delegate’s professional communication skills, from running meetings, conducting interviews, facilitating sessions or delivering a presentation.
Aimed at Mid- to Senior-level professional employees. This course is particularly useful to Business & Systems Analysts, Architects, Team leaders, Manco members, and HR practitioners. It will benefit anyone who finds themselves in a position where they need to communicate concepts or illicit requirements from an individual or group of people.
Module 1: Preparation and planning
Module 2: Structuring the Message
Module 3: Oral communication
Module 4: Communication Strategies
Module 5: Presentation Skills
Module 6: Layouts and Visuals
The course content is directed towards outcomes-based education. For this reason, delegates are consistently evaluated by the workbooks submitted during the course to ensure that they have assimilated the subject to a satisfactory degree and will be able to perform the tasks taught.
Ideally, the course should be presented away from the normal working environment of the employees, thus eliminating interruptions and distraction from their daily workload. To facilitate interaction, the total number of delegates attending the course should not exceed 30.
Each delegate will be handed a full and comprehensive set of reference notes. The study material is copyrighted to PBS College.
Christine Jordaan was born and raised in the Republic of South African. Christine initially obtained a B.A degree.
She studied and obtained the master’s Degrees in business leadership and Diploma in Credit Management and several other financial disciplines. She is a Fellows of the South African and African Institutes of Credit Management and the Principal of PBS College.
She has presented various public and in-house training courses throughout South Africa, Namibia and neighbouring countries, to several large corporations and Government Institutions. They are currently actively presenting courses (both face-to-face and correspondence) in the certificate in Credit Management of the Institute of Credit Management since 1981.
She has been contracted to present correspondence courses in Credit Management disciplines to UNISA and also lectured at UNISA summer schools. She has also act as guest lecturers at several colleges and universities in Credit Management and has facilitated and organised various seminars for large corporations.
She was appointed members of the National Credit Education Forum since 1997 and is a past director on the board of the Association of Debt Recovery Agents. She is presently the chairperson of the Institute of Credit Management (Africa).
She has lectured extensively since 1981.
Please complete the form below. If you have any questions please contact us on +27 11 781 9727 or pbs@pbscollege.com
Once we’ve received your application and your payment has cleared, we’ll send you a confirmation letter and course material, as well as any other relevent information.
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An exciting training course for all staff involved in communication