Business Communication Skills

Course synopsis:

The objective of this course is to develop the awareness, knowledge, skills and attitudes of participants needed to deliver an effective professional message. The course is designed so that participants understand the theory of good communication prior to preparing and delivering a message within a simulated context. The course is divided between what good communication is, how to prepare an effective delivery of the message, and delivering your message so that you have a persuasive impact on your audience.

This course will greatly improve the delegate’s professional communication skills, from running meetings, conducting interviews, facilitating sessions or delivering a presentation.

Aimed at Mid- to Senior-level professional employees. This course is particularly useful to Business & Systems Analysts, Architects, Team leaders, Manco members, and HR practitioners. It will benefit anyone who finds themselves in a position where they need to communicate concepts or illicit requirements from an individual or group of people.

Module 1: Preparation and planning
Module 2: Structuring the Message
Module 3: Oral communication
Module 4: Communication Strategies
Module 5: Presentation Skills
Module 6: Layouts and Visuals

Distance learning

The course content is directed towards outcomes-based education. For this reason, delegates are consistently evaluated by the workbooks submitted during the course to ensure that they have assimilated the subject to a satisfactory degree and will be able to perform the tasks taught.

In-house Presentation

Ideally, the course should be presented away from the normal working environment of the employees, thus eliminating interruptions and distraction from their daily workload. To facilitate interaction, the total number of delegates attending the course should not exceed 30.

Each delegate will be handed a full and comprehensive set of reference notes. The study material is copyrighted to PBS College.

Course facilitator

Christine Jordaan was born and raised in the Republic of South African. Christine initially obtained a B.A degree.

She studied and obtained the master’s Degrees in business leadership and Diploma in Credit Management and several other financial disciplines. She is a Fellows of the South African and African Institutes of Credit Management and the Principal of PBS College.

She has presented various public and in-house training courses throughout South Africa, Namibia and neighbouring countries, to several large corporations and Government Institutions. They are currently actively presenting courses (both face-to-face and correspondence) in the certificate in Credit Management of the Institute of Credit Management since 1981.

She has been contracted to present correspondence courses in Credit Management disciplines to UNISA and also lectured at UNISA summer schools. She has also act as guest lecturers at several colleges and universities in Credit Management and has facilitated and organised various seminars for large corporations.

She was appointed members of the National Credit Education Forum since 1997 and is a past director on the board of the Association of Debt Recovery Agents. She is presently the chairperson of the Institute of Credit Management (Africa).

She has lectured extensively since 1981.

Registration Form - Skills Courses

Please complete the form below. If you have any questions please contact us on +27 11 781 9727 or pbs@pbscollege.com
Once we’ve received your application and your payment has cleared, we’ll send you a confirmation letter and course material, as well as any other relevent information.

Learner Personal Details

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Acceptance of Contract Provisions:

I, the learner, hereby accept and agree that:

I am signing this contract with the knowledge and consent of my natural guardian (if applicable)
Submission of this registration form constitutes an agreement that binds me to attend and pay for the course/courses as indicated above.
Monthly payments are due by the 1st working day of each month.
Registration fees are not refundable, but will be deducted from course fees.
Interest will be charged on overdue accounts, at prime plus 2 % as stipulated by ABSA Bank.
Either party may cancel this agreement within 4 weeks of registration date on the condition that no material has been sent. The moment material is made available to the learner, this agreement stands. If the learner cancels, he/she is liable for one month’s payments, irrespective of the date of cancellation. Any cancellation after the four week period will incur the full course fee
In the event of non-payment of any amount due and payable on the due date, PBS, in addition to any other remedies it may have in terms of this agreement or under law, may:
Terminate this agreement without notice and keep all amounts already paid, and/or
Claim mages (which may include immediate payment of all arrear payments) and/or
Suspend the learner for non-payment, and/or
Claim the full amount of the contract, which amount shall become immediately due and payable.
All fees to be paid in full before examination entry will be granted.
I consent to the jurisdiction in terms of section 45 of the Act that an legal proceeding arising from this agreement may be instituted in the Magistrates Court of any district with jurisdiction in terms of section 28 of the Act.
Should legal action be instituted, any legal costs incurred by PBS shall be Bourne by me on the attorney/client scale
I choose as my domicillium citandi et executandi the address set out above
I hereby declare the above information to be true and accurate, and enrol as a student of PBS College (Pty) Ltd. I understand that I need to pay or make arrangements to pay all fees for my studies prior to receiving my study material.

I, the sponsor, hereby accept and agree that:

All the terms and conditions of the agreement between the learner and PBS shall mutatis mutandis be binding on me
In addition thereto I hereby bind myself as surety and co-principal debtor for the learner in favour of PBS for the payment of al sums of money with the learner may now, or in the future become indebted to PBS arising for whatsoever cause.
I further confirm that I am/am not married in community of property

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